Providing ideal solutions through business practices that emphasize customer contact and communication

Tomen Chemical Co. Ltd., strives to conduct its business in a way that emphasizes customer contact and communication. In order to respond precisely and promptly to our various customers' needs, it is necessary to have a business structure in place that intimately connects us to our customers and allows us to share information and challenges. At the same time, we recognize that close communication is an essential tool to deepen mutual understanding. Tomen's ultimate aim could be said to perform as a consulting-based business that provides ideal solutions-responding to our customers' needs, utilizing the information and networks we possess to their fullest. In order to realize this aim we boast a line-up of expert staff who are skilled in their particular area of specialization and who work tirelessly to match company services and solutions with customer requirements. It is this dedication to our work that results the building of long and close relationships with our customers—the system that is in place listens and responds to needs at a detailed level.

What is more, while we believe in nurturing "specialists in products, technologies and services," we also seek to be "specialists in customer relations." To achieve this we ensure that not only purchasing and supply-chain staff have the opportunity to interact with customers, we also work to realize communication between technology and production staff and our customers. This is the reason that Tomen boasts such a wide range of diverse products and services that have been created based on first-hand information from the people at the various locations where we do business.

Lightening response is the biggest key to success in business

In contemporary society where circumstances change literally by the second, a lightening response is the key to business success. To be successful it is important to be able to respond to customer needs by instantaneously analyzing the newest and most up-to-date accumulated data, and using the detailed knowledge gained to make precise predictions for the future, which can then be put into action through a swift decision-making process. We analyze the newest data and seek ways to utilize this information to build an optimum strategy that caters to the needs of our customers. This system is used to provide solutions and recommendations for product specifications as well as technical information and a wide variety of ancillary services. What is more, we have achieved an ideal product procurement system through total coordination, starting from ensuring a stable supply route, through to achieveing smooth settlement and distribution methods as well as quality management.

For our customers who are considering business expansion or the building of factories in overseas markets, we offer a comprehensive support system based on a wealth of experience gained from our global network and our many international business partners. We can provide analysis of countries, markets, industries, competitors and competing products as well as advice on such issues as local legislation, regulations, and business customs, in addition to assistance in concluding business tie-ups and contracts with foreign companies. Tomen Chemical constantly seeks to think on the same wavelength as its customers, as a company characterized by speed and dynamism in its actions.

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