Privacy Policy

At Tomen Chemical Co., Ltd. (hereafter referred to as "the Company"), we feel that it is our social responsibility to appropriately handle and securely manage the information that is provided to us by our customers. Moreover, it is our belief that this concept forms the basis for establishing a trustworthy relationship with customers. In order to protect the privacy of personal information provided by our customers, the Company adheres to all laws and regulations Field to personal privacy protection, including the law about protection of personal information, as well as guidelines stipulated by the competent minister. At the same time, the Company has established the following basic policies for protecting our customer's privacy. In this way, the Company is striving to appropriately handle and protect personal information.

1. Appropriate acquisition of personal information and notification and disclosure of the purpose of use of such information, etc.
Having specified to the greatest degree possible the purpose of use for the information, the Company shall acquire personal information (meaning here information about an existing person and specified individuals who can be identified) through appropriate means, and shall publicize the purpose of use for such information, or shall notify customers or publicize the content to them immediately. However, in the event that information is acquired directly from customers in writing, this shall be clearly indicated (hereunder such measures will be collectively referred to as "notification and publicity").

2. Use of personal information
The Company shall use personal information within the scope of the purpose of use notified and publicized to customers. This excludes cases where the consent of the customer has been received in advance and cases provided by laws and regulations as exceptions.

3. Provision of personal information to third parties
The Company shall not disclose or supply personal data to third parties without the prior consent of the customer ("Personal data" is defined hereinafter as personal information comprising a personal information database, etc., and "personal information database, etc." is defined hereinafter as a collection of information, including personal information, which is designated by government ordinance as something systematically structured so as to ensure easy retrievability of specific personal information). However, this excludes cases provided by laws and regulations as exceptions.

4. Management of personal information
The Company shall make every effort to maintain accurate and up-to-date records of the personal information data being handled, within the scope of the information required for the purpose of use. In addition, in order to prevent leakage, loss, personal detriment or unauthorized access, the Company shall take the necessary and appropriate measures, and shall make every effort to monitor employees and contractors, and to conduct appropriate management practices.

5. Inquiries concerning data on individuals held by the company
In the event that the Company receives a request for disclosure of retained personal data ("Retained personal data" is defined hereinafter as personal data for which the Company has the authority to disclose, correct, etc., excluding personal data that is designated by government ordinance as information which, if the existence or nonexistence of the said information were known, would threaten public (or other) welfare, and which is not designated for deletion within six months) from the customer him or herself (including a representative), or for notification of purpose of use, correction, cessation of use, etc., the Company shall respond to that request by the customer (or a representative) in accordance with the relevant laws and regulations.

6. Complaints procedure
The company shall respond promptly and appropriately in response to complaints from customers and shall make efforts to maintain an internal company system to process any complaints that should arise.

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Guidance relating to items for disclosure pursuant to the Personal Information Protection Law

At Tomen Chemical Co., Ltd. (hereafter referred to as "the Company"), we undertake to disclose the following items to our customers, in accordance with the provisions of the Personal Information Protection Law. Please feel free to peruse the details below.

1. Purpose of use for personal information handled by the company
Personal information of customers shall be used for the following purposes in work described hereunder in "Business of the company in which personal information of customers is to be used."

(1) For contact purposes in the course of business

(2) In the execution of contracts, such as for the supply of products and services

(3) Notification or supply of information concerning products and services handled by the company

(4) Notification concerning various seminars and exhibitions, etc., organized by the company

(5) Various kinds of surveys, including questionnaires

(6) Response to questions and requests from customers

(7) In cases in which the purposes for use are demonstrated separately, for that specifically designated individual purpose

<Business of the company in which personal information of customers is to be used>

Business Field to the purchasing and sales, and/or import and export of the following products:
- 1) Industrial pharmaceutical chemicals, pharmaceutical products, quasi-drugs, pharmaceuticals for veterinary use, cosmetics and their ingredients
- 2) Fats and oils, soap, detergent, bath oil, surface-active agents and their ingredients
- 3) Paints, printing ink, dyes, colorants, glue and their ingredients and additives
- 4) Synthetic resins, synthetic textiles, carbon fibers, natural resins and their ingredients and additives
- 5) Starches and processed goods using starches
- 6) Food products, health foods, sweets and their ingredients and additives
- 7) Animal feed, and its additives and ingredients
- 8) Machinery and equipment for the chemical industry, food processing, pharmaceutical purposes, and office use, and their components
- 9) Mineral products, metals, rare earth such as yttrium lanthanum and ceramics, and their ingredients and products
- 10) Cement, construction materials and equipment, and their ingredients
- 11) Household equipment and machinery
- 12) Storage containers for mobile use
- 13) Stone and stone-made products
- 14) Nursing care equipment, medical equipment and tools, health and beauty equipment, sundries for daily use
- 15) Machinery for inflating urethane foam; synthetic resin formation; and automatic collection, delivery and storage of baggage, etc.
- 16) Agricultural and marine products
Hiring, lease and mediation business for personal effects.
Product development, manufacture, processing, manufacturing technology guidance, management and inspection of sweets, sweet ingredients, quasi-drugs, and health foods, and the commissioning and consigning of such work, including sub-contracting.
Accounting work relating to financial affairs as well as clerical processing of jobs, including bookkeeping and the payment and settlement of monies with companies and organizations with which the Company transacts.
Consulting work arising incidental to any of the abovementioned.
Work relating to shares and shareholders in the Company, and to company creditors.
Work relating to the recruitment of company staff (including dispatched staff and part timers).
Work arising incident to any of the abovementioned.

2. Name of business entity handling personal information (the Company)
Tomen Chemical Co., Ltd.

3. Requests for disclosure, notification on purpose of use, corrections, or cessation of use
Please inquire at the following contact point, after having read the "Notes" detailed below.

Personnel and General Affairs Division
Tomen Chemical Co., Ltd.
Toyota Tsusho Marunouchi Building, 8-1, Marunouchi 3-chome, Chiyoda-ku, Tokyo 100-8320, Japan
TEL: 03-5288-3761
Opening times: from 09:00 to 17:45 (excluding Sat., Sun., and national holidays)

Notes:

(1) Means of personal identification
As required by law, the company will respond to requests after having being able to confirm that the person making the request is the customer him or herself (including a representative of the customer).
(2) Method of response by the company to requests
In principle, the Company shall send by post a written response to the person who made the request (or their representative if so required).
(3) Cases in which requests cannot be fulfilled
Customers should be aware that in the following cases requests can sometimes not be fulfilled.
a) Identify of the customer (or representative) cannot be confirmed.
b) Power of attorney cannot be confirmed (in the event that a request is made by a representative).
c) Cases pertaining to laws and ordinances.
(4) Cases in which the company does not possess the personal information that has been requested
The Company will respond by indicating that it does not possess the said information.

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